Shipping policy

At TheSang, we want getting your favorite pieces to be as easy and enjoyable as shopping for them. Here’s how we handle shipping — simple, clear, and customer-friendly.

Order Processing & Shipping

  • Place your order by 2:00 PM PST, and we’ll ship it the same business day.

  • We ship via UPS by default. Want to use DHL, FedEx, or USPS? No problem — just provide your own shipping label.

  • You’ll get a confirmation email as soon as your order is on its way.

  • Double-check your shipping address to avoid any delays.

Questions about shipping? Reach out anytime at online@thesangclothing.com.

Shipping Methods & Delivery Times

  • Domestic (USA): 3–7 business days

  • International: 7–21 business days depending on your location

Times are estimates — sometimes customs, holidays, or busy seasons may slow things down a bit.

Shipping Costs

Shipping costs are calculated at checkout based on your order, location, and chosen shipping method.

Track Your Order

We’ll send you a tracking number once your order ships:

  • Have an account? Log in to My Account > My Orders > Track.

  • Guest checkout? Enter your email and order ID in our tracking portal.

International Shipping

  • Duties and taxes may apply depending on your country.

  • Customers are responsible for any extra customs fees.

Shipping Issues

If your order hasn’t arrived on time, or the tracking says delivered but you haven’t received it, contact us at online@thesangclothing.com — we’ll help sort it out quickly.

Thanks for shopping with TheSang — we take pride in getting your pieces to you safely, promptly, and with care 🤍